Terms and conditions of use
Emerald Online Limited("MamaMike's" or "We") is an online gift shop that provides Kenyans both abroad and locally with the opportunity to send gifts to thier loved ones here in Kenya.
The Terms and Conditions outlined here shall be applicable to buyers who use the MamaMike's website to make purchases.
Using the MamaMike's website to buy gifts implies acceptance of the Terms and Conditions outlined here.
Registration & Account
1. You may only register on the website if you agree to the general terms and conditions and you are not under the age of 18 years.
2. You represent and warrant that all information provided in the registration form is complete and accurate
3. It is your duty to keep your password confidential. You will be responsible for any activity on the website initiated from your account
4. Customer information provided to MamaMike's shall be treated with the utmost confidentially and shall not be shared with third parties.
Returns and refunds
1. Return of products and refunds shall only be accepted in the event that it is proved beyond reasonable doubt that the purchased product is defective, or that the purchased product is different from what was delivered.
2. In the above case, the customer may opt to have the right product delivered again, instead of asking for a refund. The customer shall not incur extra charges to replace a defective product.
3. If the customer does not want the gift delivered again, they will be refunded within 48 hours from the time they lodge their complaint